Shipping & Returns

Return Policy

Please notify us within 5 days of delivery to request a (RMA) return merchandise authorization. If the return is due to an order being received damaged, defective, or incorrect on our part, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. We will do our absolute best to help our customers should you need to return a product. Before returning a product, please obtain return authorization by contacting us and providing the following information: Customer name, item(s) to be returned, and the nature of the problem in detail along with pictures. Refund minus any applicable return shipping cost will be issued shortly after return is received back at our warehouse.

Damaged or Defective Orders

Please refuse delivery if you can on the unlikely event your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to fkhss.info@gmail.com. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.

Sale items:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.

Exchanges:

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message.

Shipping:

Customer will be responsible for paying shipping costs for returning your items after the 5 day period. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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